In 2019, a design technologist and I created a self-service banner web-app to automate banner ad requests the team didn't have capacity for.
By 2021, my production design team was able to automate over 80% of their banner ad requests and prioritize high-touch, high-return projects, completely eliminating on-call shifts–even during peak events like Black Friday.
The Evergreen Refresh is a reoccuring project to overhaul Amazon Device's look and feel.
Up to this point, each design request was solved on a case by case basis using years-old, recycled creative. The data showed this damaged the customer experience. The Evergreen Refresh has improved customer engagement, design consistency, time-to-market, and lends itself nicely to the Visual Asset Creator.
In order to scale our product detail page process, I wrote a wiki page containing a detailed list of design standards and built a full-service detail-page template with those standards built in.
The DPB template was designed to allow designers to quickly mock up wire-frames, even containing product-line-specific, pre-built wire-frames, and saved days from certain steps in the process, including localization. After the template finishes testing, it'll be ready to bring to our developers to automate!
While I was at Microsoft I worked on Office, Surface, and Xbox. But E3, the Electronics Entertainment Expo, was our biggest, busiest event of the year. In 2017 I led the most successful deployment of marketing assets for E3 yet.
Our success was due in part to the standards and templates I developed for the assets and the processes. Timed with the keynote itself, we launched 10 games in tandem with the Xbox One X online, including Microsoft.com and all of it's retail partners like Best Buy and Amazon, with 100% accuracy.
In 2014, at Wizards of the Coast, I produced 20+ videos for WOTC Retail Partners, including set release trailers, unboxing videos, how-to's, and product announcements.
More importantly than that, I helped develop a playbook that led to an average increase of 200%+ overall views, better view times, better engagement, and more visibility that WOTC uses on all of it's videos, even today.
When I joined Amazon the first time in 2014 there was an 8-week-minimum lead time for device renders. By the time I left, designers could self-service device renders and, with light retouching, could have them ready to go into final production files. Even today, Amazon Devices uses an iteration of my process to produce its products' 3D visual ID.